Delivery
All items are sent from Hertfordshire, UK. We aim to dispatch orders within 2 working days of your order being placed. For Standard Delivery to UK mainland addresses the majority of letters and parcels are sent with Royal Mail.
When will I get my order?
The majority of parcels should arrive at the designated delivery address within 2-3 days of dispatch. Some items are personalised or ordered in specially from our supplier. In this case please allow a little longer for delivery. Your delivery timescale will be calculated at checkout.
How much will delivery cost?
Our shipping costs are calculated by weight and this will be calculated at the checkout page. Shipping costs start at £4.95 for parcels and £1.95 for letters.
Which courier will deliver my order?
The majority of parcels are sent with Royal Mail. Occasionally DPD is used if an item is dispatched direct from our supplier.
Need it fast?
- £9.95 – Next Day Delivery in the UK (Order by 1pm Monday – Friday only)
Next day delivery is available for the large majority of our items. If you require your item quickly please order before 1pm for same day dispatch. Next Day Delivery is sent with Royal Mail Special Delivery. If you have missed the cut off time for next day delivery please do give us a call as we may well be able to assist. NB PLEASE NOTE WE ARE CURRENTLY CLOSED ON WEDNESDAYS SO NEXT DAY DELIVERY IS NOT AVAILABLE THEN.
In all cases, you will have the opportunity to choose your preferred delivery speed and charge, so you know exactly what you’ll be paying before you enter your payment details.
Local Collection:
Local customers can collect from our office in Hexton near Hitchin, Hertfordshire. Please contact us via phone or email to arrange your order and a collection time. Collections can be arranged for Monday – Friday 10am-4pm.
International:
For orders delivered outside the UK:
International shipping costs for lightweight parcels will be calculated at checkout according to their weight and parcel size. For all other parcels contact us with details of your order for a shipping cost.
We use an International Tracked Delivery Service for all international orders.
All our prices include Value Added Tax at the applicable rate for sales in the United Kingdom. Please note tariff charges may apply on international deliveries. These charges are beyond our control. Purchasers are responsible for any taxes, tariffs or similar charges in their place of residence or delivery.
PLEASE NOTE – There are restrictions on some items for international shipping – we will notify you accordingly when necessary.
For large items/ large international orders please contact us with details of your requirements so that we can find the best price for your delivery.