All items are sent from Hertfordshire, UK within 48 hours of your order being placed unless otherwise stated. For Standard Delivery to UK mainland addresses orders are sent either with a Courier Company or Royal Mail.
When will I get my order?
You should expect your order to arrive at the designated delivery address within 2 – 5 working days of dispatch. The majority of our items will be with you within 48 hours of dispatch but larger items can take longer.
How much will delivery cost?
Our shipping costs are calculated by weight and are as follows:
Standard Delivery (2 – 5 days):
- £3.95 For orders weighing less than 1kg
- £5.95 For orders weighing between 1kg and 2kg
- £7.95 For orders weighing above 2kg
Need it fast?
- £10.95 – Next Day Delivery (Monday – Friday only)
If you require your item quickly please order before 1pm for guaranteed delivery the following day. Your order will be sent by an Overnight Courier service for delivery in England, Wales, and Scottish Lowlands, or by Royal Mail Special Delivery service for the rest of mainland UK. PLEASE NOTE – a signature will be required. If you require Saturday delivery please contact us so we can provide you with a quote.
In all cases, you will have the opportunity to choose your preferred delivery speed and charge, so you know exactly what you’ll be paying before you enter your payment details.
Local customers can place their order online and collect from our office in Ickleford near Hitchin, Herts. When buying online simply select the Collection option under the shipping methods and pay for your order. Then contact us via phone or email to arrange a collection time. The address for collection is The Horse Diva, Unit 2B, Ickleford Manor, Turnpike Lane, Ickleford, Hitchin, Hertfordshire, SG5 3XE and collections can be arranged for Monday – Friday 10am-4pm.
For orders from outside the UK:
Shipping Costs are calculated by weight.
We use an International Tracked and Signed Delivery Service for all orders under 1.5kg. This provides tracking overseas and takes a signature on delivery. For the Republic of Ireland we offer an International Standard Service (no tracking) together with an International Tracked & Signed Service.
Items under 1.5kg include riding gloves, hat covers, clothing and jewellery.
PLEASE NOTE – There are restrictions on some items for international shipping – we will notify you accordingly when necessary.
For larger items or multiples of the above please contact us with details of your requirements so that we can find the best price for your delivery.